Returns & Exchanges
At QUARTERPAST UK, we want you to love every sip; however, due to the perishable nature of our drink concentrates, we can only accept returns on unopened and undamaged items within 14 days of delivery. Please contact our support team to initiate a return if your order arrives incorrect or compromised during transit.
Contact Support
Email our customer service team with your order number and a brief explanation of why you wish to return the product.
Verification and Approval
Wait for our team to review your request; for damaged items, please include clear photographs of the packaging and product labels.
Secure Packaging
Once approved, place the unopened bottles securely in their original packaging to ensure they are protected during the return journey.
Ship and Refund
Send the package back to our UK warehouse using a tracked service; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing